Refund & Returns Policy

South Florida Acrylics LLC

Effective Date: September 25, 2026

At South Florida Acrylics LLC, most products are custom-made or made-to-order to each client's specifications. This policy explains when a sale is final and the limited circumstances in which a replacement, repair, or refund may be available.

1. Custom & Made-to-Order Products Are Final

Because custom and made-to-order products are produced specifically for you, all such sales are final and non-refundable, and cannot be returned, exchanged, or cancelled once production has begun.

This applies to all of our products. Some items on our website display a price and can be ordered directly online (for example, certain podiums, tables, and displays); however, these items are still made to order and fabricated specifically for you after purchase. Displaying a price online does not make an item a stock item, and all such orders are final once production has begun.

2. Review & Approval Is Your Responsibility

Before production begins, you are responsible for reviewing and approving all proofs, dimensions, specifications, materials, and design files. Once you approve them, production proceeds based on that approval. We are not responsible for errors, typos, sizing, or design choices contained in files or specifications you approved. We encourage you to review every detail carefully before confirming your order.

3. Damaged, Defective, or Incorrect Items

Even for final-sale custom products, if your item arrives damaged, defective, or is not what you ordered, we will make it right. This applies to:

• Products that arrive physically damaged in transit;

• Products with a manufacturing defect; or

• Products that do not match the specifications you approved (for example, we produced the wrong size or material).

To request a remedy, you must contact us within 7 days of delivery and provide your order number and clear photographs of the item and its packaging. If we confirm the item is damaged, defective, or incorrect, we will, at our discretion and at no additional cost to you, repair the item, produce a replacement, or issue a refund.

4. How to Report a Problem

To report a damaged, defective, or incorrect item, contact our Sales team as soon as possible after delivery:

Email: sales@sfacrylics.com

Phone: +1 (561) 648-5143

Please keep all original packaging until your claim is resolved, as it may be required to process a carrier or manufacturing claim. Do not discard or return any item until we provide instructions.

5. Refunds

Where a refund is approved under this policy, it will be issued to your original payment method within 5–30 business days after we confirm the claim. Depending on your bank or card issuer, it may take additional time for the refund to appear. Refunds do not include any separately arranged shipping or freight charges, except where the shipping itself was the cause of the damage or where required by law.

6. Shipping of Returns or Replacements

If we determine that an item must be returned to us as part of resolving a claim, we will provide instructions and, for approved damage, defect, or error claims, cover the cost of return shipping. Do not ship any item back to us without our prior authorization; unauthorized returns may not be accepted or refunded.

7. Order Cancellations

Because production is scheduled and materials are ordered specifically for your project, orders for custom or made-to-order products generally cannot be cancelled once production has begun. If you wish to cancel, contact us immediately; if production has not yet started, we will let you know whether cancellation is possible and whether any costs already incurred (such as materials or design work) are non-refundable.

8. Your Legal Rights

Nothing in this policy limits any rights you may have under applicable law that cannot be waived or excluded, including rights relating to products that are defective or not as described. This policy is in addition to, and does not affect, those rights.

9. Contact

Questions about this Refund & Returns Policy can be directed to:

South Florida Acrylics LLC

Email: sales@sfacrylics.com

Phone: +1 (305) 934-7246

Address: 3779 NW 46th St, Miami, FL 33142, United States